The client journey

## Our Care Process

We follow a clear, supportive 5-step journey to ensure you or your loved one receives safe, personalised, and compassionate care.

#### Contact Us

Get in touch to discuss your needs. We will answer your questions and schedule a convenient time for a care assessment.

#### Pre-Assessment

We visit you at home to carry out a comprehensive care needs assessment to understand exactly what support is required.

##### What the Pre-Assessment Covers

Health & Medical History Current status, medications, and medical alerts.
Daily Living Activities Washing, dressing, meal prep, and medication.
Mobility & Physical Needs Balance, hearing, vision, and movement.
Personal Preferences Habits, likes, and dislikes for compatibility.
Communication Decision-making styles and communication needs.

##### Confirmation

Management reviews the assessment to confirm we have the perfect resources to meet your specific needs.

##### Personalised Plan

A detailed support plan is created outlining the specific care, support routines, and activities to be provided.

##### Start Care

The plan is reviewed with you. Once approved, we schedule the start date and introduce your carer.