FAQ's

## General Frequently Asked Questions

We understand that choosing care for yourself or a loved one is an important decision. Below you’ll find answers to some of the most common questions about our domiciliary and home care services.

Our goal is to provide safe, compassionate, and personalised support that allows individuals to remain independent and comfortable in their own homes. If you need more information, our friendly team is always happy to help.

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Families often ask this question first when thinking about care, but there’s no simple answer because everyone’s needs are unique. The cost of care will depend on the support you or your loved one requires. Feel free to contact the office for guidance.

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We offer flexible domiciliary care visits designed around your needs, with visit durations agreed during your initial assessment.

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Our carer’s are fully trained, DBS-checked, and ready to provide safe, caring support. They can help with Personal Care, Medication Support, Household Tasks, Companionship, and Specialist Support, all tailored to meet the unique needs of you or your loved one.

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Domiciliary care allows you or your loved one to stay safe and comfortable at home while receiving personalised, one-to-one support. It helps maintain independence, provides emotional and social companionship, and gives families peace of mind knowing their loved one is well cared for.

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Domiciliary care, or home care, can be received by anyone of any age who requires extra support to live independently and safely in their own home.

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Absolutely! We can accompany your loved one to their appointments and make sure they get there safely and comfortably.

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We understand how important familiarity is, and we always try to provide the same carer whenever possible. While we can’t guarantee it every day, we make sure you have a small, consistent team who know your needs and can provide reliable, compassionate care.

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Our carer’s are fully trained to provide safe, caring support. They learn everything from helping with personal care and medication to first aid, safeguarding, and handling emergencies. They also keep their skills up to date so they can provide the best care for each person they support.

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Absolutely! Even though our office is open from 9:00–17:00, we’re available 24 hours a day. Our on-call team is always ready to help, so you can get support whenever you need it.

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1 month notice.